In 2025, reporting IESCO meter faults and claiming a refund has become easier than ever. This billing guideline will take you through the entire process, step-by-step, and help you get your refund quickly. Whether your meter is faulty or you've been overcharged, it’s important to act fast to avoid extra penalties or delays.
If you think there is a fault in your meter, there are some signs you should look for. Ignoring these faults could land you with unnecessary high bills and refund problems to calculate electricity bill in Pakistan.
If your bill suddenly exceeds 300 units, without any unusual usage, like turning on the AC, it could be an indicator of a faulty meter, this will help you to set the monthly electricity goal.
If the meter display is off or blinking without any reason, it could be a sign of faulty wiring or malfunctioning.
If there is a burning smell near the meter or the wires are sparking, it could be a severe fault. In such a case, immediate action needs to be taken.
In 2025, IESCO has given three official methods for reporting faults as well as you can check IESCO bill online in Pakistan, so that you can file your complaint quickly. Each method has its own simplicity and speed.
Visit: iesco.com.pk fault-report then Enter your consumer number.
Upload: 30-second video showing the meter fault.
Complaint ID: You'll receive an SMS with your Complaint ID in just 20 minutes.
Send video + location pin to IESCO Fault Helpline: 0335-111-118
Pro Tip: Send message saying "URGENT" for a 24-hour response (2025 policy update) or contact to WAPDA Helpline complain in 2025.
Call 051-9252937 and request Form 15-F along with a Rs. 500 testing fee receipt.
The technician will physically check your meter.
Once you have reported your complaint, the next step is meter testing. IESCO has streamlined its testing process to ensure quick verification.
SMS: To track test status, send TEST Complaint ID to 8118 for live lab reports.
If your meter is proven to be faulty, you can claim a refund. This process has been made even easier in 2025.
Bones tip: If you cant pay the electricity bill then you can participate Government electricity subsidy program 2025,
· Fault report copy (signed by SDO).
· Last 3 bills + NADRA-verified CNIC.
· Form 15-R (Refund Application)
Refund calculation is simple:
Excess amount paid + 8% monthly penalty
Example: Rs. 15,000 overcharge × 8% × 3 months = Rs. 18,600 refund.
IESCO has made some important updates in 2025, which can save both time and money for you.
New: Video evidence is now mandatory. This helps to complete the process within 48 hours.
Penalty Boost: If IESCO does not resolve the fault within 7 days, then it will pay Rs. 500/day as compensation (NEPRA 2025).
If your refund claim is rejected, you are provided with some common issues and their solutions here.
Reason: "Insufficient Evidence" → Resubmit with voltage logger data.
Reason: "Meter Within Error Margin" → Demand a third-party lab test. If proven faulty, then cost will be reimbursed.
When you are getting IESCO meter testing done, you must avoid scams.
Red Flag: If any agent demands Rs. 2,000 for urgent testing, he may be fake. The real fee is only Rs. 500.
Verify Technicians: To cross-check the technician's ID, send VFY ID Card Number to 8118.
If you want to win your refund claim, follow these tips:
Timestamped Photos: Take daily snaps of your meter (using Google Photos location history).
Witness Statements: If the meter is behaving erratically, a signed affidavit from your neighbor may also help.
IESCO accepts refund claims within 30 days. If you file a claim after 30 days, it may be rejected. Submit Form 15-R today!
Free Help: IESCO Consumer Court Helpline: 051-111-000-425
To check your electricity bill online in Pakistan, you can visit the website for your electricity provider and enter your 14-digit reference number. You can find your reference number on any previous bill.
You can check your Sui Gas bill online by visiting the Sui Northern Gas Pipelines Limited (SNGPL) website or the Sui Southern Gas Company (SSGC) website, and entering your 10-digit consumer number.
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