In 2025, reporting IESCO meter faults and claiming a refund has become easier than ever. This billing guideline will take you through the entire process, step-by-step, and help you get your refund quickly. Whether your meter is faulty or you've been overcharged, it’s important to act fast to avoid extra penalties or delays.

Urgent Signs Your IESCO Meter is Faulty (Don’t Ignore!)

If you think there is a fault in your meter, there are some signs you should look for. Ignoring these faults could land you with unnecessary high bills and refund problems to calculate electricity bill in Pakistan.

1. Sudden Bill Spike (e.g., 300+ units without AC usage)

If your bill suddenly exceeds 300 units, without any unusual usage, like turning on the AC, it could be an indicator of a faulty meter, this will help you to set the monthly electricity goal.

2. Meter Display Dead/Blinking Erratically

If the meter display is off or blinking without any reason, it could be a sign of faulty wiring or malfunctioning.

3. Burning Smell or Sparking Wires

If there is a burning smell near the meter or the wires are sparking, it could be a severe fault. In such a case, immediate action needs to be taken.

Step 1: Report Fault: 3 Official Methods (June 2025)

In 2025, IESCO has given three official methods for reporting faults as well as you can check IESCO bill online in Pakistan, so that you can file your complaint quickly. Each method has its own simplicity and speed.

Method 1: Online Complaint Portal

Visit: iesco.com.pk fault-report then Enter your consumer number.

Upload: 30-second video showing the meter fault.

Complaint ID: You'll receive an SMS with your Complaint ID in just 20 minutes.

Method 2: WhatsApp Evidence Submission

Send video + location pin to IESCO Fault Helpline: 0335-111-118

Pro Tip: Send message saying "URGENT" for a 24-hour response (2025 policy update) or contact to WAPDA Helpline complain in 2025.

Method 3: On-Site Technician Request

Call 051-9252937 and request Form 15-F along with a Rs. 500 testing fee receipt.

The technician will physically check your meter.

Step 2: Meter Testing & Fault Verification

Once you have reported your complaint, the next step is meter testing. IESCO has streamlined its testing process to ensure quick verification.

IESCO’s 2025 Testing Timeline

Fault Type Max Days Penalty if Delayed

Display Failure 3 days Rs. 200/day credit

Accuracy Fault 7 days Full bill reversal

If your meter fault is not resolved for more than a day, IESCO will give you a penalty or credit.

How to Track Test Status

SMS: To track test status, send TEST Complaint ID to 8118 for live lab reports.

Step 3: Refund Claim Process (2025 Rules)

If your meter is proven to be faulty, you can claim a refund. This process has been made even easier in 2025.

Bones tip: If you cant pay the electricity bill then you can participate Government electricity subsidy program 2025,

Required Documents

  • Fault report copy (signed by SDO).
  • Last 3 bills + NADRA-verified CNIC.
  • Form 15-R (Refund Application)

Refund Calculation Formula

Refund calculation is simple:

Excess amount paid + 8% monthly penalty

Example: Rs. 15,000 overcharge × 8% × 3 months = Rs. 18,600 refund.

Critical 2025 Changes (Save Time & Money!)

IESCO has made some important updates in 2025, which can save both time and money for you.

New: Video evidence is now mandatory. This helps to complete the process within 48 hours.

Penalty Boost: If IESCO does not resolve the fault within 7 days, then it will pay Rs. 500/day as compensation (NEPRA 2025).

Troubleshooting Denied Claims

If your refund claim is rejected, you are provided with some common issues and their solutions here.

"IESCO Rejected My Refund!" – Fixes

Reason: "Insufficient Evidence" ? Resubmit with voltage logger data.

Reason: "Meter Within Error Margin" ? Demand a third-party lab test. If proven faulty, then cost will be reimbursed.

Scam Alerts || Fake "Meter Testing" Agents

When you are getting IESCO meter testing done, you must avoid scams.

Red Flag: If any agent demands Rs. 2,000 for urgent testing, he may be fake. The real fee is only Rs. 500.

Verify Technicians: To cross-check the technician's ID, send VFY ID Card Number to 8118.

Pro Tips to Win Your Case

If you want to win your refund claim, follow these tips:

Time stamped Photos: Take daily snaps of your meter (using Google Photos location history).

Witness Statements: If the meter is behaving erratically, a signed affidavit from your neighbor may also help.

Deadline Alert! Act within 30 Days

IESCO accepts refund claims within 30 days. If you file a claim after 30 days, it may be rejected. Submit Form 15-R today!

Free Help: IESCO Consumer Court Helpline: 051-111-000-425