Electricity is essential, and when problems arise, they need fixing. Millions of people get electricity from Gujranwala Electric Power Company (GEPCO), but people do encounter issues like GEPCO online bill errors, GEPCO complaint tracking errors, power outage issues, and meter error issues, amongst others. This guide is designed to provide insights on how to file and track complaints with GEPCO to ensure a better experience.

What is GEPCO, and Why Do Complaints Occur?

GEPCO online services provide electricity across multiple regions of Pakistan. However, issues can arise, leading to complaints. Consumers commonly report problems related to GEPCO bill checks online, power failures, voltage fluctuations, and delays in new connections. These challenges disrupt daily life and create financial burdens for businesses and households.

Common Issues Faced by GEPCO Consumers

Many GEPCO consumers experience high electricity bills due to incorrect meter readings or system errors. Frequent GEPCO power outages caused by load shedding or technical failures are another primary concern. Voltage fluctuations can damage electrical appliances. Incorrect meter readings may lead to GEPCO online bill complaints, and consumers often face long delays for new connections or meter replacements. Additionally, technical faults such as transformer failures or broken wires can result in prolonged electricity disruptions.

How to File a Complaint with GEPCO

Filing a complaint with GEPCO is straightforward. The first step is to identify the issue, whether it is a GEPCO bill check complaint, a power outage, or a meter-related concern. Having relevant details ready before proceeding ensures a smoother process.

Steps to Register a Complaint

Choose the Complaint Method: Complaints can be submitted online, through customer service helplines, or by visiting a local GEPCO customer service center.

• Provide Necessary Information: Include your name, consumer number, address, and a clear explanation.
• Submit the Complaint: Use the chosen method and ensure you receive a GEPCO complaint tracking number.
• Follow Up If Necessary—If the issue is unresolved within the expected timeframe, contact the GEPCO helpline number.

Online Complaint Submission | A Hassle-Free Process

GEPCO online services allow consumers to file complaints through the official website for quicker responses. Consumers can visit the complaint section, enter their GEPCO bill, check online details, and submit their complaints. A tracking number is generated, enabling users to check the complaint status later. This method benefits disputes like GEPCO online bill corrections, as users can attach digital copies of their bills as proof.

GEPCO Helpline and Customer Support Options

Consumers who prefer direct communication can call GEPCO helpline number 118 to report urgent issues such as power outages and electrical hazards. Additionally, consumers can lodge complaints at a GEPCO customer service center.

Types of GEPCO Complaints and Their Solutions

GEPCO consumers may encounter a variety of issues. Here's how to address them:

Electricity Billing Issues

Compare your bill with previous months' bills and verify the meter reading.

• If incorrect, file a GEPCO online bill complaint or visit a local office with supporting documents.
• GEPCO will conduct a review and adjust the bill if errors are found.

Power Outages and Voltage Fluctuations

• Report power failures by calling the GEPCO helpline number (118).
• For voltage issues, request a transformer inspection via GEPCO complaint tracking.
• Use a voltage stabilizer to protect appliances while awaiting resolution.

Meter Reading Errors

Compare your bill's meter reading with the actual meter.

• If discrepancies exist, request a GEPCO bill check complaint.
• GEPCO will send a technician for verification and necessary corrections.

New Connection and Transfer Complaints

• Check your new connection request status via GEPCO online services.
• If delayed, visit the nearest GEPCO customer service centre for follow-up.

Transformer Issues and Load Shedding

• Report transformer faults immediately to the GEPCO helpline number.
• Load-shedding schedules are available on the GEPCO online services portal.
• If unscheduled outages persist, escalate the complaint.

Faulty Wires and Electrical Hazards

• Report exposed or damaged wires immediately to prevent accidents.
• GEPCO prioritizes such complaints due to safety concerns.

GEPCO Complaint Tracking | Stay Updated on Your Request

Once a complaint is registered, consumers can track its progress online. Enter the GEPCO complaint tracking number on the official website to check the status and estimated resolution time. If the complaint remains unresolved beyond the given timeframe, it is advisable to follow up with customer support.

Alternative Ways to Escalate Unresolved Complaints

If your complaint is not addressed satisfactorily, consider these escalation options:

• Contact Higher Authorities: If local customer service does not resolve the issue, escalate it to the head of the GEPCO complaint department.
• File a Complaint with NEPRA – The National Electric Power Regulatory Authority (NEPRA) oversees GEPCO. Consumers can lodge a formal complaint on their website.
• Use Social Media – Posting complaints on GEPCO's official Facebook or  Often Twitter results in faster responses.

Consumer Rights | What You Should Know About GEPCO Services

As a GEPCO consumer, you have rights protecting you from unfair billing and service interruptions, including:

• Right to accurate billing and transparent meter readings.
• Right to uninterrupted electricity supply (except during scheduled maintenance).
• Right to timely resolution of complaints.
• Compensation eligibility for faulty services and prolonged outages.

Tips to Prevent Future Complaints with GEPCO

To minimize complaints, consider these preventive measures:

• Regularly check your meter readings and track your electricity usage.
• Report minor electrical issues before they escalate.
• Use voltage stabilizers to protect appliances from fluctuations.
• Stay informed about GEPCO online services and policies for faster dispute resolution.

FAQs

How can I register a complaint with GEPCO?

You can register a complaint via the GEPCO online portal, call the helpline at 118, or visit the nearest customer service center.

How do I check the status of my complaint?

Visit the GEPCO website and enter your complaint reference number to track the status.

What should I do if my complaint is not resolved on time?

If your complaint is not resolved within the given timeframe, escalate it to higher authorities within GEPCO or file a complaint with NEPRA.

Can I get compensation for prolonged power outages?

Yes, in some cases, GEPCO provides compensation for prolonged service disruptions. Check with customer service for eligibility.

How can I avoid common electricity billing issues?

Regularly check your meter readings, compare bills, and report discrepancies immediately.

Conclusion

Filing a complaint with GEPCO online services doesn't have to be complicated. Whether submitting a complaint online, calling the GEPCO helpline number, or visiting a GEPCO customer service center, following the correct steps ensures a quicker resolution. Regular follow-ups and awareness of consumer rights can help resolve issues efficiently. Understanding and utilizing the available complaint channels can provide a smoother, more reliable electricity service experience.